At Vastraveda, we strive to provide high-quality fashion products and a smooth shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You can request a return if:
- The item is unused, unworn, and in original condition
- All tags and packaging are intact
- The return request is made within 7 days of delivery
Non-returnable items:
- Items purchased on sale or discount
- Innerwear or personalized/customized products
- Gift cards (if applicable)
2. Return Process
To initiate a return:
- Email us at [your email] with your order details
- Mention the reason for return and attach product images (if damaged/defective)
- Our team will review and confirm your request within 24–48 hours
- Once approved, we will arrange a pickup or guide you on return shipping
3. Refund Policy
- Once we receive and inspect the returned product, we will notify you
- If approved, your refund will be processed within 5–7 business days
- Refund will be credited to your original payment method
4. Exchange Policy
We offer exchanges only in the following cases:
- Wrong size delivered
- Defective or damaged product
- Incorrect item received
Exchange requests must be raised within 7 days of delivery.
5. Cancellation Policy
- Orders can be cancelled within 24 hours of placing the order
Once shipped, orders cannot be cancelled
6. Shipping Charges
- Free return shipping for defective or wrong items
- For other returns, shipping charges may be deducted from the refund
7. Damaged or Defective Products
If you receive a damaged or defective item:
- Report within 48 hours of delivery
- Share clear images/videos as proof
- We will offer a replacement or full refund
8. Contact Us
For any queries, feel free to contact us:
Vastraveda
📧 Email: vastravedacontact@gmail.com
📍 Address: Indore